I help teams align strategy, research, and design to deliver impactful experiences, more confidently.
Scalable systems and workflows that connect teams and experiences
Strategic research insights that turn business needs into action, not reports
End-to-end user experiences that deliver measurable results at every touchpoint
Who I Am
Chicago, IL
Open to Remote
Hi, I’m Emma. I’ve always been drawn to the patterns behind an experience — the invisible connections, processes, and decisions that shape it. That curiosity first took root in software development, where I learned how systems are built and why some work better than others. Today, I approach design like an architect, combining my background in engineering, research, and design to create experiences that are clear, consistent, and scalable.
If I'm not geeking out about systems and processes, you'll find me surrounded by cats, wandering through museum exhibits, indulging in the world of board and video games, or reading just about anything that catches my curiosity.
If my background sounds like a fit for your team, I’d love to hear about what you’re working on!
I focus on discovering and solving problems wherever they exist, not just within the interface or product. This ensures seamless end-to-end experiences for users.
End-to-End Experiences
Understanding the "why" behind people, business, and processes brings context to decisions and drives measurable, informed business outcomes.
Research Insights & Impacts
Engaging with sales, marketing, support, and product teams is essential for creating solutions that benefit the business, its people, and its clients.
Cross-Team Collaboration
Improving processes and systems saves time and creates better experiences across all channels. Strategic planning in these areas adds significant value.
System & Service Design
I strive for a balance between function and form, making design decisions based on business and user needs.
Function & Form
Clarity in written and visual communication ensures everyone, including users and internal teams, understands product and business value. Typography, format, hierarchy, and localization are all key.